Support Policy Page
- Support Policy
- At our clinic, we are committed to providing exceptional support and care to our clients. Our Support Policy outlines the various channels, response times, and procedures in place to ensure your experience is smooth, confidential, and satisfactory.
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1. Customer Support Channels
We provide multiple ways for you to reach out to us:
- Phone Support: Speak directly with our
support team 24/7 for immediate assistance.
- Email Support: Send us your inquiries at
[support email]. We aim to respond within 12 hours.
- WhatsApp Support: Connect with us via WhatsApp
for quick and confidential support.
- Live Chat: Available on our website for
real-time assistance.
2. Response Times
- Urgent Medical Assistance: For time-sensitive concerns,
our team responds immediately via phone or WhatsApp.
- General Inquiries: Emails and chat messages are
typically addressed within 24 hours.
3. Confidentiality
We prioritize your privacy. All communications and data shared with us are handled in strict confidentiality and comply with UAE data protection laws.
4. Resolution of Concerns
- If you experience any issues
with our services, we encourage you to contact us immediately.
- We strive to resolve concerns
within 48 hours, depending on the nature of the issue.
5. Limitations of Support
Our support services are intended to assist with:
- Booking appointments.
- Understanding test procedures.
- Addressing post-service
inquiries.
For emergencies, we recommend contacting your nearest healthcare facility.
6. Feedback and Suggestions
We value your feedback! Please share your experiences or suggestions with us to help improve our services.
If you have questions or require assistance, please don't hesitate to contact us via:
- Phone: [Your Clinic Phone Number]
- Email: [Your Clinic Email Address]
- WhatsApp: [Your Clinic WhatsApp Number]
Your health and satisfaction are our top priorities!
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